The Nigerian Civil Aviation Authority has fined RwandAir N15 million for violating consumer protection regulations.

The NCAA spokesperson, Michael Achimugu, said the airline was sanctioned for failing to resolve a passenger’s baggage complaint within the stipulated timeframe.

The authority also directed RwandAir to replace the passenger’s damaged baggage and pay 170 dollars as first-need compensation.

The NCAA said the compensation was in line with Part 19 of the NCAA Regulations 2023, which provides remedies for passengers affected by baggage-related issues.

The authority warned that airlines operating in Nigeria must resolve passenger complaints within the prescribed period or face sanctions.

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