Bank Customers Association of Nigeria says it has written to the Central Bank of Nigeria about the charges being deducted from customers’ accounts.
President of BCAN, Uju Ogubunka made this known at the 2025 Artificial Intelligence conference with the theme Power of AI: Enhancing Efficiency and Customer Satisfaction for Better Financial Services Experience.
This follows an increase and a migration to the end-user billing model for unstructured supplementary service data from charges being deducted from bank account balances, a move which BCAN faulted, describing it as falling outside the scope of bank charges approved by CBN.
Ogubunka lamented the less-than-desirable experience of bank customers in the country, stressing that AI is in a good position to resolve some of the pain points.
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